Privacy Policy | Synapse

Synapse Collaborative, LLC and Synapse Mental Health PLLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact information, email address, and any other information you voluntarily provide when filling out forms, requesting services, or communicating with us.
Health Information: If you are a client or prospective client, we may collect information related to your health history, symptoms, treatment, or evaluations in compliance with HIPAA regulations.
Technical Information: IP address, browser type, operating system, and usage data through cookies and analytics tools.

2. How We Use Your Information
We use your information for the following purposes:

To provide and manage our services
To communicate with you about your care or inquiries
To comply with legal and regulatory obligations
To improve our website and service offerings
To send occasional updates (only with your consent)

3. Sharing of Information
We do not sell, rent, or share your personal or health information with third parties for marketing or promotional purposes. We may share information only in the following cases:

With your explicit written consent
With service providers who help operate our business (e.g., hosting providers), under strict confidentiality agreements
To comply with legal obligations, such as court orders or law enforcement requests
In emergency situations to protect life or health

4. Mobile Information
We respect your privacy when you interact with us via mobile devices. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out of receiving text messages at any time by replying STOP. Message and data rates may apply.

5. Your Rights
Depending on your location, you may have rights under privacy laws such as:

The right to access or correct your information
The right to request deletion of your data
The right to withdraw consent or object to certain processing activities
To exercise any of these rights, please contact us at info@synapsecollaborative.com.

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

7. Cookies and Analytics
We use cookies and third-party analytics tools to track website usage and improve our services. You can control cookies through your browser settings.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:

Synapse Collaborative, LLC
1235 N Cedar Ct, Carbondale IL 62901
618-467-8805
info@synapsecollaborative.com